Having a case manager helping you navigate care for yourself or a loved one in the hospital is essential for alleviating stress and having support from a professional. Case managers are the glue that hold the entire healthcare system together. Simply utilizing them is great, but there are some important tips on how to work with a case manager to ensure the process is as effective and productive for all parties involved.
- Get to Know Your Case Manager
This first tip is essential to creating a smooth, harmonious hospital experience from start to finish. Making an effort to learn more about your case manager will also allow for them to get to know you as well. Establishing this connection will foster a relationship that will help them gain a better understanding of not only the current situation, but also the family dynamic, history, and what will and won’t be the best plan of action.
- Get Their After Hours Contact Info
As we all know, emergencies and crises often happen at a moment’s notice and could take place outside of normal business hours. Getting their contact information can prove to be very beneficial later on. You never want to be in a predicament where you can’t get advice or guidance from your case manager simply because it’s after hours and you do not know how to reach them.
- Ask For Contacts in Home Health, DME, and Home Care
Most case managers are typically nurses that are certified to work in hospitals and nursing homes. Some are actually social work case managers who work in places such as home health agencies, home care agencies, assisted living facilities, adult day care organizations, and community care retirement communities. This means they have personal experience with these facilities and can give you reliable information and trustworthy recommendations.
- Ask Them For Caregiver Referrals
Your case manager can offer you insider information and referrals to different caregiving options. They can refer you and your loved ones to caregivers that are capable and dependable to provide support to your family.
- Give Them Your Entire Family’s Contact Information
Going back to not wanting to be stranded without information for your case manager, they also need to have your information. There might be a situation that arises at a moment’s notice and the case manager will need contact you immediately. Ensure they have a few different family members information in the event that they may need to get in touch with more than one person.
- Respond to Them in a Timely Fashion
Case managers are extremely busy. They handle the charts and daily activities of about 20-30 patients per day. Untimely responses can make it difficult for them to do their job and hinder their ability to serve as a resource for your loved one.
Harmony Home Care works closely with all the hospitals in the Greater Sacramento area, and is always a choice for you to consider. Please call us anytime for a free consultation or more information on working with a case manager.